DiskInternals Denies Its Own Guarantee!

Check this out.

Bought a piece of software after the evaluation version said it would recover lost files. Note the clearly worded guarantee "If you can preview images, you are guaranteed to be able to recover it."



When the software failed to recover the displayed file, I called the company's fulfillment provider to request a refund (as instructed on the DiskInternals' Web site). The company I reached at the number DiskInternals said to call told me it doesn't manage issues with this product. OK.

So I contacted the company's support technicians and customer service staff. Here's what they told me (keep in mind the clearly posted guarantee from the above screenshot of the company's software):

"The product was guaranteed to recover files for which thumbnail images displayed." Where did you see that? There is no such guarantee.



Precious stuff. I'll have my credit card company dispute the charge on Monday. No big deal. But I post it here so other technicians and computer users will know of the DiskInternals experience I had.